Returns

Our returns policy is 14 days after receipt any returns after 14 days will not be refunded.

We can take returns on NONE customised or custom made items. You need to send the item by recorded delivery (as we can not be responsible for losses in the post and you may have to proove posting if it gets lost) to:

Kelliesales Ltd

4 Front St

Fencehouses

Duram

DH4 6LR

Make sure you enclose your name, your order number and a contact number if we do not have these to verify who you are we will be unable to contact you or refund you if there is any issues.

Upon receipt of the item and assuming it is in the same condition in which you received it a refund will be processed and a notification sent to you.

If the product has been customised in any way such as adding a name, selecting an image colour, etc these unfortunately can not be returned.

You should also return the item within 14 days any returns after 14 days will not be refunded.

Should you have any questions please feel free to call us on 0191 4473320